Help Centre

Centralised support for orders, payments, reseller access, and platform policies. Navigate the resources below or review our most common questions.

Order Tracking

Monitor your order status from confirmation through to delivery.

Track Order →

Returns & Exchanges

Clear guidance on refunds, exchanges, and return eligibility.

View Policy →

Payment Solutions

Understand flexible options including Book Now, Pay Later.

Learn More →

Account Management

Access orders, invoices, and billing details securely.

My Account →

Frequently Asked Questions

What is FactoryFawltz? +

FactoryFawltz is a hybrid retail and B2B commerce platform offering branded apparel and footwear with flexible purchasing models for consumers and resellers.

How does Book Now, Pay Later work? +

You secure inventory with a deposit upfront. The remaining balance is due after resale or by the agreed settlement window, enabling cash-flow efficiency.

Do you offer wholesale pricing? +

Yes. Approved partners gain access to B2B pricing, early stock access, and supplier tools via our wholesale portal.

How do I become a verified reseller? +

Submit your application through our reseller registration form. Once approved, your account is upgraded to wholesale access.

Still Need Assistance?

Our support team operates seven days a week for customer and reseller queries.

Contact Support